Travel payments glossary

Airline payment solution

A payment setup designed for the specific demands of airline ticket sales and ancillary revenue.

Plain-English definition

An airline payment solution describes the combination of acquiring, fraud, alternative payment methods and reconciliation needed to sell airline tickets and ancillaries at scale. It typically supports multiple currencies, IATA BSP settlement, agency and direct channels, high-value bookings, complex refunds and the ARC, BSP and other industry reporting standards. It also handles the spike-and-trough volume profile of airline sales, where promotional fares can create huge same-day volumes.

Why it matters in travel

Airline ticketing is one of the most demanding payment environments in travel — high values, narrow margins, strict scheme rules, layered agency and direct channels, and refund flows that touch BSP, ARC, NDC and the airline’s own finance systems. Chargebacks are operationally costly because the underlying ticket may have been issued, used in part, or already settled with the airline.

The volume profile is what really separates airline payments from the rest of travel. A promotional fare drop can produce more transactions in a morning than a tour operator processes in a month, and the same morning will produce a wave of soft declines, abandoned bookings, duplicate authorisations and refunds against fares already settled to the airline. The infrastructure has to absorb that without anything dropping into a manual queue.

Doing airline payments well means the BSP file, the GDS booking, the bank statement and the airline’s general ledger all close to the same number without manual intervention. Doing them badly means a finance team that closes a fortnight behind, an ARC reconciliation that lives in a spreadsheet and refund queues that lap the cycle they were meant to clear.

How felloh helps

felloh keeps each ticket, ancillary and refund attached to the booking and settlement record so airline finance teams can drill from a reporting number back to the underlying payment trail. Bulk settlements unpack into per-booking fees and refunds, so reconciliation is not a manual spreadsheet exercise at month end.

Connect the dots.

See how payments, settlement, refunds and reporting evidence connect around every booking.