Travel payments glossary

Travel payment gateway

A payment gateway specifically built for the shapes of travel commerce.

Plain-English definition

A travel payment gateway is a payment gateway purpose-built around the shapes of travel commerce — high-value bookings, deposits and balances, multi-currency selling, supplier obligations, ATOL and trust handling, and complex refund flows. It typically integrates with booking platforms, GDSs, NDC, ARC and BSP infrastructure as well as the underlying acquirers and processors. The defining feature is that it understands a booking, not just a transaction.

Why it matters in travel

A generic payment gateway can take a card; a travel payment gateway can match the payment to a booking, surface the protected and available cash, support a deferred balance, and keep evidence aligned to ATOL and trust requirements. The difference shows up in operational hours and reconciliation accuracy at month end.

Travel commerce has shapes a generic gateway was never built for. A single booking can carry a deposit taken six months out, a balance captured a fortnight before departure, an ancillary added in resort, a refund processed against a partly-used itinerary and a chargeback raised three months after travel. A gateway that does not understand that lifecycle forces finance and operations to glue the picture back together in spreadsheets every time something needs answering.

The cost of the wrong gateway shows up where you do not expect it. Customer support cannot answer "did this payment go through" without screen-sharing with finance. Trustees cannot reconcile protected funds without manual extracts. Acquirers do not get the data they need to give better pricing. The right travel gateway turns each of those into a routine question that resolves itself from one booking-aware record.

How felloh helps

felloh is a travel-payment gateway that treats the booking as the unit of finance, with payments, settlement, protection and reporting context held in one ledger that finance, operations and customer support all share.

Connect the dots.

See how payments, settlement, refunds and reporting evidence connect around every booking.