Resources / Knowledge Base
How-tos for every workflow
Practical guides for the finance work behind every booking.
Knowledge Base library
Entries63
FocusBooking-level
Sample view — Knowledge Base library
Guides.
// 01 — Library
Payments
Airline payment solutions
A practical guide to airline payment solutions — what makes airline payment distinct, the IATA BSP and direct-distribution picture, ancillary and unbundled revenue handling, refund mechanics during irregular operations, chargeback patterns specific to airlines, and the multi-currency picture.ReadPaymentsB2B payments for travel agencies
A practical guide to B2B payments for travel agencies — what makes agent-to-supplier and consortium flows different from consumer card payments, how commission and override structures fit the booking, FX and cross-border handling, and reconciliation across the B2B chain.ReadRefundsChargebacks in travel
A practical guide to chargebacks in travel — why travel chargebacks are distinctive, the reason-code picture, prevention disciplines, authentication and liability shift, representment evidence, the real cost picture, and how chargeback handling fits a booking-level ledger.ReadRefundsCard-not-present fraud prevention in travel
A practical guide to card-not-present (CNP) fraud prevention in travel — why CNP fraud is heavier in travel, authentication as the primary defence, velocity and behavioural signals, BIN screening and AVS, the fraud-conversion tradeoff, and travel-specific patterns to watch.ReadPaymentsMOTO payments in travel
When to use MOTO (mail order, telephone order) payments in travel, how to take them securely, the liability and fraud picture without 3DS, and how to move ageing MOTO volume onto modern rails.ReadReconciliationMulti-acquirer setups for travel businesses
A practical guide to multi-acquirer setups in travel — when adding a second acquirer makes sense, how to route transactions intelligently, how reserve and underwriting differ across acquirers, how reconciliation works across MIDs, and the operational picture inside a booking-level ledger.ReadOpen bankingOpen banking for travel businesses
A practical guide to open banking in travel — A2A payments, payment initiation (PIS), the economics versus cards, reconciliation differences, and when open-banking flows fit a travel booking.ReadPaymentsPayments for travel agencies
A practical guide covering how to secure, automate and scale embedded payments, real-time payments, BACS, payment scheduling and reconciliation in a travel agency.ReadRefundsRefund management for travel businesses
A practical guide to refund management in travel — why travel refunds are harder than other industries, customer-side discipline, supplier-side recovery, the regulatory floor under PTR/ATOL/EU261, refunds as chargeback prevention and the audit trail behind each decision.ReadPaymentsSecure travel payments
A practical guide to secure travel payments — what "secure" actually means for a travel business, the authentication and SCA picture, PCI DSS scope reduction through tokenisation, fraud prevention disciplines, customer trust signals, data protection, and the regulatory floor under PSD2 and GDPR.ReadPaymentsSoft declines in travel
A practical guide to soft declines in travel — what they are, why travel sees more of them, how to retry by reason code, how to reduce them at the front door, and how soft-decline recovery fits a scheduled-payment book.ReadPackage Travel Regulations, answered.
// PTR 2018
Short answers to the questions travel businesses ask most about the Package Travel and Linked Travel Arrangements Regulations 2018 — general guidance, not legal advice.
What the regulations cover.
// 02 — Package Travel Regulations
What the regulations cover
Are all travel agents required to follow PTR?
Read answerWhat the regulations coverAre flights booked separately from accommodation covered by PTR?
Read answerWhat the regulations coverDo PTR apply to corporate/business travel bookings?
Read answerWhat the regulations coverWhat are the Package Travel Regulations (PTR)?
Read answerWhat the regulations coverWhat consumer protections are provided by PTR?
Read answerWhat the regulations coverWhat is the difference between package travel and dynamic packaging under PTR?
Read answerWhat the regulations coverWhat qualifies as a 'package' under PTR?
Read answerWhat the regulations coverWhat’s the difference between a package and linked travel arrangements?
Read answerWhat the regulations coverWho do the Package Travel Regulations apply to?
Read answerRefunds and cancellations.
// 03 — Package Travel Regulations
Refunds and cancellations
Are customers entitled to compensation for cancelled packages?
Read answerRefunds and cancellationsAre non-refundable deposits allowed under PTR?
Read answerRefunds and cancellationsCan customers request a partial refund if only part of the package is disrupted?
Read answerRefunds and cancellationsHow quickly must refunds be processed after a cancellation?
Read answerRefunds and cancellationsWhat are the cancellation rights for customers under PTR?
Read answerRefunds and cancellationsWhat happens if a travel organiser cancels a package?
Read answerRefunds and cancellationsWhat is 'Act of God,' and does it apply to package cancellations?
Read answerRefunds and cancellationsWhat is the Withdrawal Right under PTR?
Read answerRefunds and cancellationsWhat rights do customers have if they need to cancel for personal reasons?
Read answerRefunds and cancellationsWhen can customers exercise the withdrawal right?
Read answerRefunds and cancellationsWhen is a customer entitled to a full refund under PTR?
Read answerChanges to a booking.
// 04 — Package Travel Regulations
Changes to a booking
Are there fees for making changes to a travel package?
Read answerChanges to a bookingCan customers change their package after booking?
Read answerChanges to a bookingCan travel companies increase the price after a booking is confirmed?
Read answerChanges to a bookingCan travel organisers change the terms of a travel package after booking?
Read answerChanges to a bookingHow is the customer informed of changes made to their booking?
Read answerChanges to a bookingHow much notice must be provided for major changes to a package?
Read answerChanges to a bookingWhat happens if a customer doesn’t agree to a significant change in their package?
Read answerChanges to a bookingWhat is the maximum percentage for price increases before customers can cancel?
Read answerFinancial protection.
// 05 — Package Travel Regulations
Financial protection
Are travel organisers required to carry travel insurance for customers?
Read answerFinancial protectionHow do the Package Travel Regulations protect against travel company insolvency?
Read answerFinancial protectionHow do travel companies use trust accounts to protect customer funds?
Read answerFinancial protectionWhat does bonding mean in the context of PTR?
Read answerFinancial protectionWhat financial protections are required for travel companies under PTR?
Read answerFinancial protectionWhat is insolvency protection, and how does it apply to PTR?
Read answerAdvertising and information.
// 06 — Package Travel Regulations
Advertising and information
Can a travel company advertise a trip as 'all-inclusive' if certain activities cost extra?
Read answerAdvertising and informationHow must travel organisers disclose extra fees or surcharges?
Read answerAdvertising and informationWhat are the advertising requirements for travel packages under PTR?
Read answerAdvertising and informationWhat are the consequences of misleading advertising in travel?
Read answerAdvertising and informationWhat is a Written Agreement in PTR, and what should it include?
Read answerAdvertising and informationWhat pre-contractual information must travel companies provide under PTR?
Read answerComplaints, liability and safety.
// 07 — Package Travel Regulations
Complaints, liability and safety
Can a travel organiser transfer its responsibilities to a third party?
Read answerComplaints, liability and safetyHow can customers file a complaint if they feel their rights were breached?
Read answerComplaints, liability and safetyWhat are customers’ rights if a third-party service fails within a package?
Read answerComplaints, liability and safetyWhat are the liability limits for travel organisers under PTR?
Read answerComplaints, liability and safetyWhat are the organiser’s responsibilities for traveller safety?
Read answerComplaints, liability and safetyWhat is the process for resolving disputes between customers and travel organisers?
Read answerComplaints, liability and safetyWhat protections exist if a destination becomes unsafe?
Read answerComplaints, liability and safetyWhat support must be provided if customers experience issues during their trip?
Read answerComplaints, liability and safetyWho is the Principal Provider, and what are their responsibilities?
Read answerSee how this works around your bookings.
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