01
Remove manual finance workflows
Reduce repeated checking, copy-paste and status chasing around payments, bank transfers, settlements and refunds.
Playbooks
Playbooks for the finance work behind every booking.
Turn repeated travel finance tasks into connected workflows, so payment, booking, bank and reporting data stay aligned without another spreadsheet.
Matchbank, card and booking activity
Preparereporting and evidence packs
Reduceknowledge trapped in spreadsheets
Why travel teams use Playbooks.
Travel finance teams are not just taking payments. They are matching money to bookings, proving where funds sit, explaining exceptions and preparing evidence for regulators, trustees, auditors and internal teams.
02
Keep booking and payment data aligned
Connect reservation systems, payment providers, accounting tools and bank activity around the same booking-level evidence.
03
Capture operational knowledge
Turn the process that lives in a spreadsheet or one person's head into a repeatable workflow the whole team can use.
Start with the common workflow. Capture the edge cases over time.
Most automation tools expect every rule to be defined upfront. Travel operations rarely work like that. Playbooks begin with the process your team already repeats, then improve as exceptions are captured and resolved.
01
Standard flow first
Detect the payment or invoice event, match it to the booking, verify the expected data and update the right system or task list.
02
Exceptions become reusable logic
When instalments, currency mismatches, missing references or timing issues appear, the handling logic can be captured for the next occurrence.
03
The workflow reflects the real business
Over time, the playbook mirrors how your travel operation actually works rather than a simplified process drawn on day one.
04
Less reliance on tribal knowledge
Finance teams can onboard, hand over and audit work without depending on undocumented steps owned by one experienced person.
Example Playbooks.
Use Playbooks where the work is frequent, rules-based and painful enough that finance teams currently solve it with exports, spreadsheets or manual checks.
01
Bank payment identification
Monitor incoming bank payments, check booking reference patterns, identify the likely booking match and notify sales or finance when review is needed.
02
Regulatory reporting preparation
Gather booking data, passenger revenue totals, payment evidence and trust account balances for ATOL, ABTA, bonding or protected-funds reviews.
03
Consortium bulk payment reconciliation
Process remittance files from travel consortia, break bulk payments into individual bookings and match them back to internal records.
04
Settlement exception handling
Highlight payments, fees, refunds or deposits that do not follow the expected booking trail before they become month-end clean-up work.
Built for travel operations, not generic automation.
Playbooks run close to the booking and payment data your business already manages, so the workflow understands the shape of travel transactions.
01
Booking references and passenger records
Match money movement back to the traveller, booking and departure context.
02
Staged and instalment payments
Keep deposit, balance and scheduled payment activity connected to the booking lifecycle.
03
Multi-channel reconciliation
Bring together card, open banking, bank transfer and settlement activity in one workflow.
04
Remittance and protected-funds evidence
Support consortium payments, trust and escrow monitoring, and finance reporting preparation.
Keep exploring travel finance workflows.
Use the resources hub to move from the idea to the operating workflow behind it.