Playbooks

Playbooks for the finance work behind every booking.

Turn repeated travel finance tasks into connected workflows, so payment, booking, bank and reporting data stay aligned without another spreadsheet.

Book a walkthrough Find your workflow

Matchbank, card and booking activity

Preparereporting and evidence packs

Reduceknowledge trapped in spreadsheets

Why travel teams use Playbooks.

Travel finance teams are not just taking payments. They are matching money to bookings, proving where funds sit, explaining exceptions and preparing evidence for regulators, trustees, auditors and internal teams.

Remove manual finance workflows

Reduce repeated checking, copy-paste and status chasing around payments, bank transfers, settlements and refunds.

Keep booking and payment data aligned

Connect reservation systems, payment providers, accounting tools and bank activity around the same booking-level evidence.

Capture operational knowledge

Turn the process that lives in a spreadsheet or one person's head into a repeatable workflow the whole team can use.

Start with the common workflow. Capture the edge cases over time.

Most automation tools expect every rule to be defined upfront. Travel operations rarely work like that. Playbooks begin with the process your team already repeats, then improve as exceptions are captured and resolved.

Standard flow first

Detect the payment or invoice event, match it to the booking, verify the expected data and update the right system or task list.

Exceptions become reusable logic

When instalments, currency mismatches, missing references or timing issues appear, the handling logic can be captured for the next occurrence.

The workflow reflects the real business

Over time, the playbook mirrors how your travel operation actually works rather than a simplified process drawn on day one.

Less reliance on tribal knowledge

Finance teams can onboard, hand over and audit work without depending on undocumented steps owned by one experienced person.

Example Playbooks.

Use Playbooks where the work is frequent, rules-based and painful enough that finance teams currently solve it with exports, spreadsheets or manual checks.

Bank payment identification

Bank transfers often arrive without a clean reference — a passenger surname, a partial booking code, a date. The playbook monitors incoming activity, compares it against booking patterns, and either matches automatically or queues an exception for finance to confirm before it ages.

Trigger Bank activity

Match Pattern-based

Exception Queued

See how we streamline financial operations

Regulatory reporting preparation

ATOL, ABTA, bonding and protected-funds reviews each need a different cut of booking, passenger, revenue and trust-account data. The playbook gathers the right evidence on a schedule — ready to inspect rather than rebuilt the night before the deadline.

Scope ATOL · ABTA · Trust

Schedule Periodic

Output Evidence pack

See how we simplify compliance reporting

Consortium bulk payment reconciliation

Remittance files from travel consortia arrive as one big payment covering many bookings. The playbook breaks the bulk movement into individual booking-level matches, flags the ones that do not reconcile, and passes the rest straight to finance.

Input Remittance file

Match Per booking

Mismatches Flagged

See how we automate reconciliation

Settlement exception handling

Acquirer settlements occasionally include payments, fees, refunds or deposits that do not follow the expected booking trail. The playbook surfaces these exceptions in real time — before they pile up as a month-end clean-up problem for finance to chase.

Detect Real-time

Exception Highlighted

Resolution Before close

See how we tighten financial control

Built for travel operations, not generic automation.

Playbooks run close to the booking and payment data your business already manages, so the workflow understands the shape of travel transactions.

Keep exploring travel finance workflows.

Use the resources hub to move from the idea to the operating workflow behind it.