Travel payments glossary

Mobile payments

Payments initiated and authenticated through a mobile device.

Plain-English definition

Mobile payments cover any payment initiated and authenticated through a mobile device — wallet taps, in-app payments, QR-code-based methods, mobile-banking transfers and biometric-authenticated card payments inside an app. The mobile context tends to bring biometric authentication, tokenisation and lower friction than a desktop checkout.

Why it matters in travel

Travel is increasingly mobile-first at every stage — discovery, booking, deposit, balance reminders, in-trip purchases. A booking funnel that breaks on mobile, or a payment-link page that does not render cleanly on a phone, loses bookings to the next provider.

For travel customers, a mobile-payment failure is more visible than a desktop one because the user has fewer obvious workarounds. A card form that does not autofill, a 3DS prompt that does not return to the booking flow, a payment link that times out on slow data — each one is a customer who often does not come back to complete the booking.

The travel businesses that win on mobile design the payment journey for mobile first, then adapt to desktop, instead of the other way around. They measure conversion by device and tune relentlessly. The businesses that treat mobile as an afterthought leak bookings where most modern travel customers actually live.

How felloh helps

felloh keeps mobile-payment activity tied to the same booking ledger as every other channel, so the finance and operations picture does not split by device.

Connect the dots.

See how payments, settlement, refunds and reporting evidence connect around every booking.