A digital wallet is a payment method that stores card or account credentials on a device or in an app and lets the user pay without re-entering them. Apple Pay, Google Pay, Samsung Pay and PayPal are the most familiar examples in consumer travel. Tokens replace the underlying card number when the wallet pays, which reduces PCI scope for the merchant and supports biometric authentication.
Travel payments glossary
Digital wallet
A payment method that stores card or account credentials on a device or in an app.
Why it matters in travel
Wallet support directly affects conversion, especially on mobile and during fast-moving sales moments. A booking funnel that does not support the wallet a customer expects to use is a funnel that leaks deposits.
For travel customers on mobile, the wallet is often the difference between completing the booking and abandoning the cart. A two-tap Apple Pay or Google Pay flow converts dramatically better than a card-entry form on a small screen, and customers who expect that experience and do not get it usually move on rather than dig out a physical card.
The travel businesses that win on mobile treat wallet support as a conversion priority and instrument the funnel to see which wallets convert best by region and product. The businesses that treat wallets as a checkbox feature put them in and never measure them, missing the conversion lift they were meant to deliver.
How felloh helps
felloh treats wallet payments as first-class booking-level payments, so the same matched, settled, reconciled picture applies whether the customer paid with a wallet, a raw card or an alternative method.
Where this shows up in payment collection.
Digital wallet touches more than one workflow at felloh. Start with the pages most travel teams reach for next.
- Payment Collection
Card, open banking, payment links, deposits and instalments — captured against the booking.
Explore - Payment Links
Shareable, authenticated payment links so customers pay against a specific booking without keying card details.
Explore - Embedded Checkout
Booking-aware checkout that keeps card data out of your systems and the payment trail tied to the booking.
Explore
More on collecting payments in travel.
Real-world context from the felloh team and customers, written for travel finance and operations.
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UpdatesSetting up payment links manually
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UpdatesMaking multi channel payments work across travel systems
Multi-channel friction in travel usually sits between booking, payment and finance systems. Connected payments keep finance teams in control.
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Connect the dots.
See how payments, settlement, refunds and reporting evidence connect around every booking.