Point of sale (POS) is the combination of hardware and software used to take payment in person at the moment of sale — card terminals, integrated tills, mPOS readers, on-tour devices. Modern POS often handles inventory, customer identification, loyalty and reporting alongside payment. EMV chip-and-PIN and contactless capability come standard in card-present markets.
Travel payments glossary
Point of sale (POS)
The system used to take payment in person at the moment of sale.
Why it matters in travel
POS shows up in travel at shop counters, airport desks, agent offices and on tour. Each touchpoint needs to feed back into the same booking record so customer history is consistent regardless of where they paid.
A travel agency with high-street counters, on-tour retail and online sales is running three different payment surfaces simultaneously. If they each reconcile separately, finance has three closes to do, three reconciliation patterns to learn, and three sources of error. Bringing them into one booking-level picture is what makes the operation scalable.
The travel businesses that handle POS well treat the in-person payment as just another channel feeding the same booking ledger. The businesses that treat POS as a separate world end up with finance, support and operations teams whose answers depend on which channel the customer used.
How felloh helps
felloh keeps card-present POS payments inside the same booking-level picture as web and link-based payments, so reconciliation, refund and reporting work the same way across channels.
The dashboard’s POSC view exposes in-person retail takings against the booking, with the Transactions view recording chip-and-PIN, contactless and mobile-wallet captures alongside online activity. Settlement files reconcile across channels into the same booking-level picture.
For travel groups running counters, on-tour retail and online together, POS stops being its own reconciliation island. The same booking record carries the deposit taken online, the balance taken in shop and the ancillary added on tour.
Where this shows up in payment collection.
Point of sale (POS) touches more than one workflow at felloh. Start with the pages most travel teams reach for next.
- Payment Collection
Card, open banking, payment links, deposits and instalments — captured against the booking.
Explore - Payment Links
Shareable, authenticated payment links so customers pay against a specific booking without keying card details.
Explore - Embedded Checkout
Booking-aware checkout that keeps card data out of your systems and the payment trail tied to the booking.
Explore
More on collecting payments in travel.
Real-world context from the felloh team and customers, written for travel finance and operations.
UpdatesSetting up payment links manually
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UpdatesMaking multi channel payments work across travel systems
Multi-channel friction in travel usually sits between booking, payment and finance systems. Connected payments keep finance teams in control.
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Connect the dots.
See how payments, settlement, refunds and reporting evidence connect around every booking.