Glossary Travel payments glossary

Issuer

The customer’s card-issuing bank or financial institution.

What it means

The issuer provides the cardholder’s card, approves or declines payments, supports authentication and participates in dispute handling.

Why it matters in travel

Issuer behaviour affects approval rates, SCA checks, chargebacks and the customer payment experience.

How felloh helps

felloh helps teams keep issuer-driven payment events visible in the booking payment history.

Connect the term to the booking trail.

See how payments, settlement, refunds and reporting evidence connect around every booking.