Glossary Travel payments glossary

Card issuer

The bank or financial institution that issued the customer’s card.

What it means

The card issuer manages the cardholder account, approves or declines transactions and handles some parts of disputes and authentication.

Why it matters in travel

Issuer decisions affect payment acceptance, declines, chargebacks and authentication flows for customer bookings.

How felloh helps

felloh gives travel teams clearer payment evidence when issuer decisions affect booking progress, refunds or disputes.

Connect the term to the booking trail.

See how payments, settlement, refunds and reporting evidence connect around every booking.