Travel payments glossary

BIC (Bank Identifier Code)

A standardised code that identifies a specific bank for international payments.

Plain-English definition

A Bank Identifier Code, also known as a SWIFT code, is an 8- or 11-character code that uniquely identifies a bank for the purpose of routing international payments. The code includes the bank, country, city and (optionally) a specific branch, and is used alongside the IBAN to make sure a cross-border transfer arrives at the right institution. SWIFT and BIC are typically used interchangeably in everyday banking language.

Why it matters in travel

Travel businesses making supplier payments overseas, refunding international customers or accepting bank payments from foreign agents need accurate BIC and IBAN combinations to avoid funds being held in suspense or returned. Mis-entered BICs are a common cause of delayed supplier payments.

A wrong BIC on a £40,000 supplier payment to an inbound DMC is not just an admin error — it is cash held in suspense at a correspondent bank while the supplier waits for a deposit they were promised. By the time the funds are returned and reissued, the booking has moved on, the trust has eroded and the operations team has spent a week chasing it.

Travel businesses with mature payment operations maintain validated beneficiary records keyed to the supplier, not the booking, with BIC and IBAN checked the moment they are added. Less mature setups re-enter the same details from a contract every time a payment goes out, and the error rate scales linearly with volume.

How felloh helps

felloh ties cross-border payment details to the booking and supplier record so the right BIC, IBAN and reference travel with every transfer and any rejection is visible at the booking level.

Connect the dots.

See how payments, settlement, refunds and reporting evidence connect around every booking.