Travel payments glossary

Standing order

A customer-instructed bank payment that repeats on a fixed schedule.

Plain-English definition

A standing order is an instruction from a customer to their bank to send a fixed amount to a specified beneficiary on a fixed schedule. The customer controls the amount and the schedule; the merchant or recipient simply receives the payments and matches them against what they expect. Standing orders are distinct from direct debits, where the recipient initiates the collection within an agreed mandate.

Why it matters in travel

Standing orders show up in travel mostly in B2B contexts — agency commissions, trade-account payments, regular supplier remittances. Matching the inbound payment to the right agreement requires good reference discipline or AISP-driven matching.

A standing order arriving without a clear reference is a small reconciliation puzzle every month. Multiply that across agency commissions, supplier remittances and trade-account payments and the back-office burden is steady but real. Each unmatched inbound payment is finance time that adds no value beyond the matching itself.

The travel businesses that handle standing orders well match inbound payments automatically against the underlying agreement, surfacing the exceptions that actually need human review. The businesses that match standing orders by hand spend predictable monthly hours doing work that should not exist.

How felloh helps

felloh matches recurring standing-order inflows against the agreement and booking they relate to so reconciliation stays clean without chasing references.

The Cashflow and Beneficiaries views in the dashboard match recurring standing-order arrivals against the supplier or agency agreement they relate to, with AISP data closing the gap on imperfect references. The Suppliers view tracks the expected schedule so missed payments surface as actionable items.

For travel businesses receiving regular B2B inflows from agencies, consortia and trade accounts, the monthly reconciliation step that used to take days happens automatically. Missed payments get caught early, and finance only sees the genuine exceptions.

Connect the dots.

See how payments, settlement, refunds and reporting evidence connect around every booking.