An Account Information Service Provider is a firm authorised under PSD2 to access a customer’s bank account information on their behalf, with explicit consent and through regulated open banking APIs. AISPs read balances, transactions and account details, but they cannot move money — that is the role of a Payment Initiation Service Provider (PISP). The AISP relationship is what powers account aggregation, affordability checks, accounting integrations and personal finance dashboards.
Travel payments glossary
AISP (Account Information Service Provider)
A regulated provider that can read bank account information with the customer’s consent under PSD2.
Why it matters in travel
For travel businesses, AISP capabilities matter because they can confirm a customer’s bank account, verify a balance before taking a large deposit, or pull bank transactions to match against an incoming customer bank payment that arrived without a clear reference. The same capability can streamline supplier and bank reconciliation work that otherwise eats into operational hours.
For a tour operator chasing references on incoming bank transfers, AISP-driven account information turns a manual matching task into a routine automation. The customer’s bank details are verified, the inbound transaction is pulled, and the match against the booking happens without anyone having to inspect a bank statement. The hours saved per month are real.
The travel businesses that use AISP capabilities well integrate them into reconciliation and verification workflows that finance teams actually use. The businesses that have AISP capability but no workflow change behind it pay for the data and never quite realise the value.
How felloh helps
felloh treats AISP-sourced bank information as another input into the booking-level finance picture, helping match arriving bank payments to the booking they belong to without manual reference chasing. Evidence stays attached to the booking so reconciliation, audit and operational queries draw from one source.
Where this shows up in compliance and protection.
AISP (Account Information Service Provider) touches more than one workflow at felloh. Start with the pages most travel teams reach for next.
- Compliance & Reporting
Prepare ATOL, APC, trust and audit evidence from live booking data — without a separate reporting layer.
Explore - Simplify ATOL & Trustee Reporting
Trust, escrow and protected-funds evidence drawn from the same record as the underlying payment.
Explore - Financial Protection Data
Authentication, settlement and protection evidence held against the booking for audit and regulator queries.
Explore
More on compliance and protection.
Real-world context from the felloh team and customers, written for travel finance and operations.
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ABTA's latest update on ATOL reform — where the direction of travel is heading, and what APC Levy changes could mean for travel businesses.
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InsightsMaking ATOL renewals less painful: practical insights from TTC and felloh
Why ATOL renewals are getting harder — and how better payment visibility and connected data help travel businesses prepare with confidence.
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Connect the dots.
See how payments, settlement, refunds and reporting evidence connect around every booking.