Travel payments glossary

Merchant account

The bank or acquirer account into which a merchant’s card-payment settlements are paid.

Plain-English definition

A merchant account is the bank or acquirer-held account into which a merchant’s card-payment settlements are paid. Each merchant account has a merchant identification number (MID) used to route transactions, and an associated risk profile that influences reserves, holdbacks and acceptance limits. Merchants can hold multiple accounts across acquirers, brands and currencies.

Why it matters in travel

A travel business often holds several merchant accounts across brands, regions and currencies. Reconciling them against the booking-level finance picture is what keeps the cash story accurate when settlements arrive on different schedules.

A multi-brand travel group with separate merchant accounts per brand has to keep each account’s settlement reconciled to its own bookings, while the overall finance picture rolls up across all of them. Without booking-level matching, the rollup is approximate; with it, the rollup is the source of truth.

The travel businesses that manage merchant accounts well treat each MID as part of a single financial picture, with settlement, fees and refunds matched back to the booking that drove them. The businesses that treat each MID separately spend a lot of finance time reconciling the rollup that was meant to be the easy bit.

How felloh helps

felloh ties each merchant account’s settlement back to the underlying bookings, so finance teams can see what arrived from which MID, which currency, and against which brand without manual mapping.

Connect the dots.

See how payments, settlement, refunds and reporting evidence connect around every booking.