KYC is the process of verifying the identity of a customer — and, where relevant, the beneficial owner behind a business customer — to meet anti-money-laundering and financial-crime rules. It typically involves identity documents, address verification, watchlist screening and ongoing monitoring. Different regulators set different thresholds and acceptable evidence.
Travel payments glossary
KYC (Know Your Customer)
The process of verifying the identity of a customer to meet anti-money-laundering rules.
Why it matters in travel
KYC obligations apply at different points in travel: at merchant onboarding with the acquirer, at agent or partner onboarding for B2B flows, sometimes at the customer level for higher-risk products such as multi-currency cards and prepaid travel money. Missing KYC creates real financial-crime risk for the business.
KYC requirements in travel are unevenly applied: a customer paying for a holiday rarely faces KYC, but a partner being paid a six-figure commission absolutely should. Travel businesses that grow internationally pick up KYC obligations they did not have before, and the speed of compliance can determine whether a new market is a fast-launch or a multi-month negotiation.
The travel businesses that handle KYC well build it into onboarding as a routine step, with evidence stored against the partner or customer record alongside the booking and payment context. The businesses that defer it accept regulatory risk and operational lag every time a counterparty changes ownership, jurisdiction or product mix.
How felloh helps
felloh helps travel businesses keep KYC evidence linked to the supplier, partner or customer record it relates to, so the trail is available when a bank, acquirer or regulator needs it.
Where this shows up in compliance and protection.
KYC (Know Your Customer) touches more than one workflow at felloh. Start with the pages most travel teams reach for next.
- Compliance & Reporting
Prepare ATOL, APC, trust and audit evidence from live booking data — without a separate reporting layer.
Explore - Simplify ATOL & Trustee Reporting
Trust, escrow and protected-funds evidence drawn from the same record as the underlying payment.
Explore - Financial Protection Data
Authentication, settlement and protection evidence held against the booking for audit and regulator queries.
Explore
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Connect the dots.
See how payments, settlement, refunds and reporting evidence connect around every booking.