Written agreements

Why it matters in travel

Travel businesses operate under stacks of written agreements with acquirers, schemes, suppliers, agencies and customers, each with their own refund, dispute and liability rules. Pulling the right agreement to support a refund or dispute decision is a recurring operational task.

A travel business at scale carries hundreds of agreements that quietly shape what is permitted, owed and disputable on any given booking. The customer-facing terms, the supplier contracts, the acquirer agreement, the scheme rules, the consortium documents — each one is read most often at the moment something goes wrong, when the answer matters most and time is shortest.

The travel businesses that handle written agreements well keep them indexed against the booking, supplier or customer they apply to, so the right answer is one query away. The businesses that store agreements in folders and rely on memory accept inconsistent decisions and the disputes that follow.

How felloh helps

felloh keeps the booking-level evidence that those agreements rely on — payment trail, supplier confirmation, communication, cancellation history — attached to the same record so the right answer is available without searching across systems.

The dashboard’s Bookings, Audit, Suppliers and Chargebacks views surface the booking-level evidence that written agreements depend on — payment authorisations, supplier confirmations, customer correspondence, cancellation outcomes. Where a dispute, regulator query or trustee question turns on a contractual term, the evidence sits ready against the booking.

For travel businesses navigating the contractual web of acquirer, scheme, supplier, agency and customer agreements, the operating answer matches the contractual answer. Disputes resolve consistently, regulator queries get answered with the right evidence, and the business stays defensible across every regime that applies to it.