Written agreements are documented contracts between parties that set out the commercial, operational and legal terms governing payments and travel services. They include merchant-acquirer agreements, supplier contracts, trade-account terms, customer terms and conditions, trust deeds and settlement agreements. The contents drive what happens when something goes wrong — refunds, disputes, supplier failure and regulator queries are all decided against the written terms.
Travel payments glossary
Written agreements
Documented contracts that set out the terms governing payments and travel services.
Why it matters in travel
Travel businesses operate under stacks of written agreements with acquirers, schemes, suppliers, agencies and customers, each with their own refund, dispute and liability rules. Pulling the right agreement to support a refund or dispute decision is a recurring operational task.
A travel business at scale carries hundreds of agreements that quietly shape what is permitted, owed and disputable on any given booking. The customer-facing terms, the supplier contracts, the acquirer agreement, the scheme rules, the consortium documents — each one is read most often at the moment something goes wrong, when the answer matters most and time is shortest.
The travel businesses that handle written agreements well keep them indexed against the booking, supplier or customer they apply to, so the right answer is one query away. The businesses that store agreements in folders and rely on memory accept inconsistent decisions and the disputes that follow.
How felloh helps
felloh keeps the booking-level evidence that those agreements rely on — payment trail, supplier confirmation, communication, cancellation history — attached to the same record so the right answer is available without searching across systems.
Where this shows up in compliance and protection.
Written agreements touches more than one workflow at felloh. Start with the pages most travel teams reach for next.
- Compliance & Reporting
Prepare ATOL, APC, trust and audit evidence from live booking data — without a separate reporting layer.
Explore - Simplify ATOL & Trustee Reporting
Trust, escrow and protected-funds evidence drawn from the same record as the underlying payment.
Explore - Financial Protection Data
Authentication, settlement and protection evidence held against the booking for audit and regulator queries.
Explore
More on compliance and protection.
Real-world context from the felloh team and customers, written for travel finance and operations.
-
InsightsChanges to ATOL’s APC: what could it mean to your travel business
ABTA's latest update on ATOL reform — where the direction of travel is heading, and what APC Levy changes could mean for travel businesses.
Read article -
InsightsMaking ATOL renewals less painful: practical insights from TTC and felloh
Why ATOL renewals are getting harder — and how better payment visibility and connected data help travel businesses prepare with confidence.
Read article
Connect the dots.
See how payments, settlement, refunds and reporting evidence connect around every booking.