01
Balance chasing eats inbound time
Customers ringing to ask what's outstanding, or to pay a balance over the phone, is one of the biggest finance time-sinks in travel.
Customer Payment Portal
Let customers pay balances and approve schedules on their own time.
A branded, booking-aware self-service portal where customers look up their booking, pay outstanding balances, approve scheduled payments and see history — without calling the back office.
Self-servebalances and scheduled approval
Brandedhosted under your name
Bookingevidence kept against the trip
Customer self-service against the same booking record
Booking root
Customer payment to reporting line
£8,420Booking value
BKBooking
Booking
Travel date, lead passenger and package details
ConnectedPYPayment
Payment
Customer payment matched to booking and channel
ConnectedSTSettlement
Settlement
Acquirer settlement and fees visible
ConnectedPFProtected funds
Protected funds
Protected amount held until travel date
ConnectedATATOL
ATOL
Report line traceable back to booking movements
Connected Explainability
Customer self-service against the same booking record
Balances, history and scheduled-payment approval all run against the same booking-level ledger the back office reads, so the customer view stays in sync.
CASHWhat has been received, settled and made available.
PROTECTEDWhat is held or restricted until travel.
REPORTINGWhat supports ATOL, APC, trust or audit reporting.
The challenge.
Balance chasing, scheduled-payment approvals and transaction queries all land back in the inbox and on the phone. The customer wants a single place to manage their booking payments; the back office wants the time back.
02
Scheduled-payment approvals add friction
Customers receiving emails for every scheduled instalment is friction — and a missed approval cascades into manual chase work.
03
Generic payment links lose context
A bare payment link asks the customer for money without showing the booking, the breakdown or what they have already paid.
How the portal works.
The portal carries the same booking-level picture finance reads — outstanding balance, transactions, scheduled payments — into a self-serve customer view.
01
Log in
Customers log in with their booking reference and the email used at booking. Or — for emails the operator sends — a magic-link URL with a one-time auth token drops the customer straight into their booking, no typing required.
Standard Ref + email
Magic link Auto-login
Session One-booking-scoped
02
See the booking
The customer sees what they have paid, what remains, what is scheduled, and the supplier and traveller context — same data the back office sees, presented for the customer. Multi-currency displays render in the booking's currency.
Balance Live
History Per booking
Schedule Visible
03
Pay or approve
The customer can pay the balance through embedded checkout — card or open banking — and approve scheduled payments one at a time or all at once. Each approved payment runs against the existing schedule without re-engaging the customer for future instalments.
Pay Card · A2A
Approve Single or all
Authentication 3DS · bank app
04
Evidence kept
Every payment and approval through the portal updates the booking record, sends the customer a receipt and writes the evidence trail back to the same ledger finance reconciles against. No double-entry, no separate portal data store.
Receipt Sent
Booking Updated
Trail Connected
What customers see.
The portal is the customer's view of their own booking. Everything they need to manage payments themselves — and nothing they do not need to see.
01
Outstanding balance
What is left to pay, calculated against scheduled payments and completed transactions.
02
Transaction history
Every payment made against the booking, with date, amount and status.
03
Scheduled payments
Future-dated instalments awaiting approval, with one-click approve.
04
Multi-currency
Display in the booking currency — pence-accurate values, locale formatting.
How felloh helps.
The customer payment portal lifts collection efficiency, reduces back-office inbound time and keeps the customer journey branded and on-platform.
01
Fewer inbound calls
Customers self-serve balance payments and approvals instead of calling.
02
Higher collection rate
A clear self-serve path lifts on-time balance and instalment collection.
03
Branded under your name
Hosted under the operator's brand — not a third-party processor surface.
Give customers somewhere to manage their booking payments.
See how the customer payment portal fits alongside payment links, embedded checkout and payment plans in your collection mix.