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Payments

How Do Travel Agents Process Payments?

Travel agents depend on reliable payment gateways and point-of-sale (POS) systems to manage customer transactions for a variety of travel services, including flights, accommodation, and packaged tours. By employing these systems, agents can accommodate a wide array of payment options, such as credit and debit cards, digital wallets, and bank transfers, thus catering to the varied preferences of their clientele. For those agents facilitating online bookings, payment gateways offer a secure channel that encrypts payment information, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standard) regulations and safeguarding sensitive customer data.

In addition to their POS and payment gateway configurations, numerous travel agents collaborate with third-party payment processors to manage more intricate transactions, such as cross-border payments. Given that international customers frequently require payments in their local currencies, third-party processors provide multi-currency support and manage the necessary currency conversions for seamless cross-border transactions. This capability not only expands an agent’s reach to a global clientele but also simplifies the acceptance of international payments, minimising currency conversion fees and enhancing cash flow management.

Travel agents frequently incorporate additional security and fraud prevention measures, such as 3D Secure and address verification, to further shield their customers and themselves from fraudulent activities. Through real-time monitoring and AI-driven fraud detection, agents can swiftly identify and address suspicious transactions, thereby maintaining a secure environment for high-value travel purchases. These integrated security measures not only offer customers peace of mind but also assist agents in fostering trust and loyalty by providing a smooth, secure payment experience that mitigates the risk of payment complications.

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