Felloh's refund management gives you flexible options for handling refunds – whether full or partial – with built-in authorization workflows. Frontline team members can request refunds that managers must authorize before processing, creating strong financial controls. The refund is reflected in your next settlement as an adjustment, ensuring complete transparency throughout the process. Process refunds back to the original payment method, maintain strong financial controls, and keep everything properly documented in one place.
Set up approval workflows so frontline team members can request refunds that managers must authorise
Refunding directly to the customer's card reduces fraud risk
Process refunds directly back to the customer's original payment method, reducing administrative work
No more manual matching of mysterious bulk settlements to individual bookings
Track the entire payment journey from initiation to settlement in your bank account in real-time
Automatic matching means no more spreadsheet mistakes or misallocated payments
"Refunding directly to the customer's card protects your business against chargebacks and 'double-dipping' fraud, where customers try to claim refunds through multiple channels."
Elliot McDonnell
Customer Operations Manager
