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Knowledge Base

Welcome to our knowledge base - your resource for insights, guides, and best practices on travel payment operations. Our knowledge base is designed to empower travel businesses with the tools and knowledge to streamline payment operations, enhance customer experiences, and ensure regulatory compliance.

Guides

Guide: How to avoid chargebacks in travel

Tired of losing revenue and time to chargebacks? You're not alone. 71% of travel companies are seeing more disputes than ever. This FREE guide shows you 5 proven ways to protect your travel business from chargebacks.

Download now

Your questions

Package Travel Regulations
Package Travel Regulations
Are all travel agents required to follow PTR?
Package Travel Regulations
Package Travel Regulations
Are customers entitled to compensation for cancelled packages?
Package Travel Regulations
Package Travel Regulations
Are flights booked separately from accommodation covered by PTR?
Package Travel Regulations
Package Travel Regulations
Are non-refundable deposits allowed under PTR?
Package Travel Regulations
Package Travel Regulations
Are there fees for making changes to a travel package?
Package Travel Regulations
Package Travel Regulations
Are travel organisers required to carry travel insurance for customers?
Package Travel Regulations
Package Travel Regulations
Can a travel organiser transfer its responsibilities to a third party?
Package Travel Regulations
Package Travel Regulations
Can customers change their package after booking?
Package Travel Regulations
Package Travel Regulations
Can travel companies increase the price after a booking is confirmed?
Package Travel Regulations
Package Travel Regulations
Can travel organisers change the terms of a travel package after booking?
Package Travel Regulations
Package Travel Regulations
Do PTR apply to corporate/business travel bookings?
Package Travel Regulations
Package Travel Regulations
How can customers file a complaint if they feel their rights were breached?
Package Travel Regulations
Package Travel Regulations
How do travel companies use trust accounts to protect customer funds?
Package Travel Regulations
Package Travel Regulations
How is the customer informed of changes made to their booking?
Package Travel Regulations
Package Travel Regulations
How much notice must be provided for major changes to a package?
Package Travel Regulations
Package Travel Regulations
How must travel organisers disclose extra fees or surcharges?
Package Travel Regulations
Package Travel Regulations
How quickly must refunds be processed after a cancellation?
Package Travel Regulations
Package Travel Regulations
What are customers’ rights if a third-party service fails within a package?
Package Travel Regulations
Package Travel Regulations
What are the Package Travel Regulations (PTR)?
Package Travel Regulations
Package Travel Regulations
What are the advertising requirements for travel packages under PTR?
Package Travel Regulations
Package Travel Regulations
What are the cancellation rights for customers under PTR?
Package Travel Regulations
Package Travel Regulations
What are the consequences of misleading advertising in travel?
Package Travel Regulations
Package Travel Regulations
What are the liability limits for travel organisers under PTR?
Package Travel Regulations
Package Travel Regulations
What are the organiser’s responsibilities for traveller safety?
Package Travel Regulations
Package Travel Regulations
What consumer protections are provided by PTR?
Package Travel Regulations
Package Travel Regulations
What does bonding mean in the context of PTR?
Package Travel Regulations
Package Travel Regulations
What financial protections are required for travel companies under PTR?
Package Travel Regulations
Package Travel Regulations
What happens if a travel organiser cancels a package?
Package Travel Regulations
Package Travel Regulations
What is 'Act of God,' and does it apply to package cancellations?
Package Travel Regulations
Package Travel Regulations
What is a Written Agreement in PTR, and what should it include?
Package Travel Regulations
Package Travel Regulations
What is insolvency protection, and how does it apply to PTR?
Package Travel Regulations
Package Travel Regulations
What is the Withdrawal Right under PTR?
Package Travel Regulations
Package Travel Regulations
What is the difference between package travel and dynamic packaging under PTR?
Package Travel Regulations
Package Travel Regulations
What pre-contractual information must travel companies provide under PTR?
Package Travel Regulations
Package Travel Regulations
What protections exist if a destination becomes unsafe?
Package Travel Regulations
Package Travel Regulations
What qualifies as a 'package' under PTR?
Package Travel Regulations
Package Travel Regulations
What rights do customers have if they need to cancel for personal reasons?
Package Travel Regulations
Package Travel Regulations
What’s the difference between a package and linked travel arrangements?
Package Travel Regulations
Package Travel Regulations
When can customers exercise the withdrawal right?
Package Travel Regulations
Package Travel Regulations
When is a customer entitled to a full refund under PTR?
Package Travel Regulations
Package Travel Regulations
Who do the Package Travel Regulations apply to?
Package Travel Regulations
Package Travel Regulations
Who is the Principal Provider, and what are their responsibilities?

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