A gateway timeout occurs when the payment gateway fails to receive a response from the acquiring bank or payment processor within a specified time frame, causing the transaction to fail.
For travel companies, gateway timeouts can disrupt bookings and lead to frustrated customers, especially during high-traffic periods.
Timeouts may result in incomplete transactions or double-charging issues.
Felloh reduces the occurrence of gateway timeouts by providing resilient payment processing infrastructure with multiple backup gateways, ensuring transactions are processed promptly even during peak times.