Customer payment portal

Empower customers with a self-service payment portal

The customer payment portal is a self-service platform where customers can pay their booking balances. Once a booking is added to Felloh, either manually or via the API, it becomes available in the customer payment portal, where customers can log in using their booking reference and email address to make payments.

About the customer payment portal

When a booking is created in Felloh, it is made available in the customer payment portal. Customers can log in using their booking reference and email address, choose the amount they want to pay, and securely input their card details. Payments are authenticated via 3D Secure, using methods such as SMS code, banking app notification, or phone verification. Once the payment is processed, the booking balance is updated automatically. The portal can be fully customiSed with your brand coloUrs and logo, creating a seamless payment experience that feels like an extension of your website.

Why customer payment portal

The portal gives customers the flexibility to pay their balances at their convenience, reducing the need for manual payments or phone calls

It simplifies payment management for customers, allowing them to make partial payments leading up to the final balance deadline

By automating the payment process, businesses can save time on manual payment tracking while providing a better customer experience

What Our Experts Say

If you're unsure whether online payments will work for your business, this is a quick way to offer online payments with zero integration effort. You can host the portal within minutes of setting up your Felloh account and this will give you an online payment option straight away.

Caroline Rennie

CPO

Developer tools: How to integrate
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In order to create a payment on your website, there are a couple of steps you will need to undertake. This guide assumes that you have a booking for your customer, however you can embed a payment without one. You will need to implement the following to undertake payments,

1. Install the SDK

2. Authenticating

3. Create a booking

4. Create an ecommerce instance

5. Render the payment form and handle events

https://developers.felloh.com/guides/embedded-payment-example/#embedding-a-payment

Sample Question 2
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