The latest news, thoughts and insights from our experts in travel payments
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Insights
The Surcharge Myth: How smart surcharging recovers your lost thousands
Many travel businesses believe card surcharges are banned altogether, but that’s a (costly) myth. While consumer card surcharges are prohibited, corporate and international cards are fair game. Learn how Felloh’s smart surcharging helps you recover processing costs compliantly and protect your margins.
The Surcharge Myth: How smart surcharging recovers your lost thousands
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Reconciliation: What it is and why your Travel Business needs it
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Celebrating Another Year as an AITO Business Partner
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Barclays ePDQ Service is Retiring: A 4-Step Guide for Travel Merchants
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Barclays Travel Forum 2023
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Setting up payment links manually
B Corp Annual Impact Report 2022
The problem with travel payments
The problem with travel payments
Never been so excited to get a B!
Card Payment and Bank Transaction Reconciliation Made Easy for Travel pros
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NEWS & RESOURCES
We love sharing our travel expertise, so we're always creating new resources to help travel businesses succeed.
We love sharing our travel expertise, so we're always creating new resources to help travel businesses succeed.
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Insights
Travel by B Corp research demonstrates that sustainable travel can increase satisfaction (experiential value)
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1
Automate your manual tasks with AI-powered Software as a Service
You don’t need in-house AI tools to do this, most software providers will be doing the heavy lifting for you
2
Step up your SEO and AI Optimisation (AIO) strategy
Make sure your experiences are easily discoverable in consumer-generated itineraries. If you’ve invested in search engine optimisation (SEO) in the past, a lot of that work will be paying off now, but if not, it’s never too late to tag your images, set meta descriptions and make sure your most important content is machine readable.
3
Experiment cautiously with customer facing AI tools
If you’re not yet using any AI in your business, now is not the time to rip out your search function on your website and replace it with an AI chat bot! As an end consumer you probably know how frustrating it can be to deal with a poorly trained bot. Instead, find a problem you have which is worth solving but not business critical to start learning in a low-risk environment.
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Insights
Travel by B Corp are a collective of travel companies that are certified B Corps (a global community of businesses that meet high standards of social and environmental impact), Felloh is a member and Will (our CEO) is on the board.
Earlier this year (2023) Travel by B Corp commissioned some research by behavioural scientist Milena S. Nikolova, PhD to explore the effectiveness of supply-driven sustainability design in travel by comparing the intention-action gap between three different groups embarking on the same leisure experience.
The results are fascinating.
TLDR:
You can read the more on the research here.
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