01
Keep payment evidence attached
Store customer, booking, payment and receipt context together rather than across multiple exports.
Chargebacks guide
Reduce avoidable chargebacks with clearer booking evidence.
Understand why travel chargebacks happen, what evidence matters, and how better payment workflows reduce avoidable disputes, lost revenue and admin.
Proofretain payment evidence
Clearimprove customer communication
Securereduce avoidable risk
The job is prevention first, faster evidence second.
Chargebacks cannot be removed entirely, but travel businesses can make avoidable disputes less likely and make valid evidence easier to collect.
02
Make descriptors and receipts clear
Help customers recognise the transaction and understand what they have paid for.
03
Use secure customer payment flows
Reduce phone-card handling and use authenticated payment journeys where appropriate.
04
Respond with the right evidence
Make it easier to find terms, confirmations, authorisation data and fulfilment context.
05
Learn from patterns
Review chargeback reasons, channels and booking types to spot preventable issues.
Where felloh helps the workflow.
Chargeback resilience improves when payment collection, booking evidence and customer communication stay connected from the start.
01
Payment links and checkout
Reduce phone-card handling and collect more evidence through secure customer payment journeys.
02
Booking-level records
Keep payment, traveller, itinerary and receipt context attached to the same record.
03
Clearer follow-up
Help teams inspect disputed transactions without hunting through portals and spreadsheets.
04
Pattern review
Identify whether disputes cluster around a route, channel, supplier, payment method or customer type.
Keep exploring travel finance workflows.
Use the resources hub to move from the idea to the operating workflow behind it.