A soft decline is a temporary refusal of a credit card transaction, usually caused by issues such as insufficient funds or technical problems. For travel businesses, understanding soft declines is essential for managing payment reattempts and ensuring a smooth transaction process for customers. Soft declines can often be resolved by retrying the transaction or addressing the underlying issue, helping to reduce customer frustration and improve payment success rates.
Identifying and resolving soft declines quickly can reduce disruptions in the booking process.
Can lead to customer dissatisfaction if not managed promptly and effectively.
- Temporary denial of transaction due to resolvable issues
- Requires quick identification and resolution
- Effective management minimises customer disruption
Felloh's platform includes real-time monitoring and resolution tools for soft declines, minimising their impact on the booking process.
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Felloh provides PCI-compliant card processing, partnering with multiple merchant acquirers to offer competitive rates for Visa and Mastercard transactions. You can also choose to accept Amex cards. With real-time transaction data, you’ll see completed transactions instantly in your dashboard.
