Soft Decline

A soft decline is a temporary refusal of a credit card transaction, usually caused by issues such as insufficient funds or technical problems. For travel businesses, understanding soft declines is essential for managing payment reattempts and ensuring a smooth transaction process for customers. Soft declines can often be resolved by retrying the transaction or addressing the underlying issue, helping to reduce customer frustration and improve payment success rates.

Soft Declines in Travel Payments

Identifying and resolving soft declines quickly can reduce disruptions in the booking process.

Soft Decline Challenges

Can lead to customer dissatisfaction if not managed promptly and effectively.

Key Takeaways

- Temporary denial of transaction due to resolvable issues  

- Requires quick identification and resolution  

- Effective management minimises customer disruption  

How Felloh can Help with Soft Declines

Felloh's platform includes real-time monitoring and resolution tools for soft declines, minimising their impact on the booking process.