A decline code is a notification issued by a payment processor indicating that a transaction has not been approved, providing specific reasons for the decline such as insufficient funds or a wrong CVV.
Understanding decline codes helps travel companies address payment issues promptly, allowing them to inform customers and propose alternative payment methods or rectify errors quickly.
Managing decline codes requires systems that can accurately track and communicate the reason for declined transactions to the customer, ensuring a smooth resolution process and minimising disruptions.
- Decline codes explain why a transaction was not approved.
- They assist in resolving payment issues in travel businesses.
- Effective tracking and communication are essential for handling declines.
Felloh offers advanced decline management tools that help travel companies quickly identify and resolve issues related to declined transactions. By providing detailed AI driven insights into the specific decline codes, Felloh allows businesses to communicate effectively with customers, propose alternative payment options, and correct errors swiftly. This minimises disruptions during the booking process and enhances customer satisfaction. Felloh’s platform also helps reduce decline rates through features like decline optimisation and transaction retry mechanisms, ensuring smoother payment flows for travel businesses.
Felloh’s automatic reconciliation feature matches and verifies transactions from three payment methods—card payments, Open Banking, and bank transfers—ensuring that every transaction is tracked and settled accurately with your back-office systems.
