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Credit notes
Transfer payments to credit notes for flexible booking management
The credit note feature allows you to transfer payments from a cancelled or changed booking to a credit note, which can be applied to a future booking. This provides flexibility for customers who don’t request a refund and prefer to use their payment for future travel.
About credit notes
When a booking is cancelled or significantly changed, you can assign the transaction to a credit note instead of refunding the customer. The credit note keeps the customer’s funds categorised as untravelled, ensuring they remain protected. This credit note can then be applied to a new booking in the future, offering flexibility for both the customer and your business. An audit trail is maintained to track the origin and application of the funds.
Why issue credit notes
Credit notes are an effective way to retain customer payments when travel plans change, helping to avoid refunds and maintaining customer loyalty
The feature provides a clear audit trail, ensuring transparency in how customer funds are managed and reassigned
Credit notes allow your business to maintain cash flow while giving customers flexibility to apply their payment to a future booking
What Our Experts Say
Extracting the settlement data from some payment gateways can be a real pain for finance teams. Lack of automation, a dependency to log in to a portal or challenges matching transactions references back to your booking references can slow processes down. Felloh automatically matches the transaction in the settlement report to the original booking reference, saving you time and improving data accuracy.
Adam Clark
CTO
Developer tools: How to integrate
Sample Question 2
