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Authorisation of refunds
Manage customer refunds securely with authorisation controls
Felloh allows businesses to process refunds securely, providing a clear audit trail and an approval process. Refunds can be partial or full, and are deposited back to the customer’s issuing bank, ensuring a seamless process.
About authorisation of refunds
When a customer requests a refund, you can initiate either a full or partial refund through Felloh’s system. Refunds are processed through the acquiring bank and sent back to the customer’s card. If your business requires an approval process, frontline team members can request a refund, which must be authorised by a manager before being processed. The refund is reflected in your next settlement as an adjustment, ensuring transparency in the process.
Why authorisation of refunds
Felloh’s system provides a secure method for refunding customers, with clear audit trails that track every step of the process
The approval process ensures that refunds are handled efficiently, preventing unauthorised refunds while allowing frontline team members to make refund requests
By refunding directly to the customer’s card, the business is protected against chargebacks and “double-dipping” fraud, where customers try to claim a refund both through a bank transfer and a chargeback
What Our Experts Say
Extracting the settlement data from some payment gateways can be a real pain for finance teams. Lack of automation, a dependency to log in to a portal or challenges matching transactions references back to your booking references can slow processes down. Felloh automatically matches the transaction in the settlement report to the original booking reference, saving you time and improving data accuracy.
Adam Clark
CTO
Developer tools: How to integrate
https://developers.felloh.com/guides/refunds-example/#refunding-a-payment
To authorise and process refunds,
follow the step-by-step process in the guide:
Sample Question 2
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