01
Payment-to-booking reconciliation
Unpack bulk acquirer disbursements back to individual Axsome bookings, including refunds, chargebacks and deducted fees.
For Inside Travel Group finance & technology
Connect ITG’s payments from Axsome to Sage.
For InsideJapan and InsideAsia, felloh can connect deposit and balance payments, acquirer settlements, refunds, fees, escrow movements and Sage reconciliation back to the booking — across UK, US and Australia sales flows.
Axsomekeep the in-house back office as the booking context
70%make escrow-held cash visible until travel
CFO + CTOone operating picture for finance and technology
A booking-level payment ledger for ITG
Booking root
InsideJapan booking to finance-ready ledger
70%Protected until travel
AXAxsome booking
Axsome booking
Booking, traveller, itinerary and sales context remain the source record
ConnectedPYCustomer payment
Customer payment
Deposit and balance payments matched to booking and customer
ConnectedSTSettlement
Settlement
Acquirer payout unpacked into payment, refund, chargeback and fee lines
ConnectedESEscrow
Escrow
Protected-funds allocation visible until the travel date
ConnectedSGSage
Sage
Finance receives explainable, booking-level reconciliation evidence
Connected Explainability
A booking-level payment ledger for ITG
Connect Axsome booking context to customer payments, processor settlements, escrow allocation and Sage-ready finance evidence — without forcing the team into another disconnected portal.
CFOAvailable cash, escrow-held cash, fees, refunds and settlement timing are visible at booking level.
CTOAPI, SDK and webhook options allow Axsome to create payments and receive events without replacing the back office.
TRADESales and trade teams can send payment links while finance retains group-level control and audit.
CFO view
Know which customer cash is really free to use.
ITG’s finance job is not just taking the payment. It is knowing how deposits, balances, international card fees, acquirer settlements, escrow, refunds and Sage entries move together — without rebuilding the picture in spreadsheets.
02
Escrow and ATOL evidence
Track the protected portion of customer money at booking level, including the typical 70% held until travel date, so reporting is explainable rather than reconstructed.
03
Sage-ready finance data
Give finance clean exports, API data or workflow automation that carries booking, payment, fee and settlement context into accounting.
CTO view
Add the payment layer without replacing Axsome.
felloh should feel like a controlled integration around ITG’s in-house platform: secure hosted payments and SDK/API options for the client portal, with webhooks and booking-level identifiers for downstream reconciliation.
01
API-first integration
Create payment intents, links or embedded checkout flows from Axsome and receive clear payment, settlement and exception events back.
02
Branded customer experience
Keep the payment experience inside ITG’s premium journey, with PCI-compliant hosted components and support for deposit and balance flows.
03
Fewer processor dependencies
Normalise payment data across different providers and regions so Axsome and Sage see one consistent payment ledger.
Trade and global sales
Support UK, US and Australia sales teams without losing central control.
Inside Travel sells high-touch cultural adventures through InsideJapan and InsideAsia, with offices in Bristol, Broomfield, Brisbane and Nagoya and a strong travel-agent channel. felloh can help each team collect payment in context while finance keeps one group-level view.
01
Trade-friendly payment links
Send secure payment requests from the booking context, with status visible to the team and evidence kept for finance.
02
International card cost control
Make corporate and international card fees visible, and use eligible surcharging or Open Banking prompts where permitted.
03
Group-level visibility
Give leadership one view across markets, brands and payment methods without asking every office to run the same manual report.
Working session
What we would validate with ITG.
The best next step is a working session with finance, technology and sales operations: walk through a real Axsome booking from deposit to balance, settlement, escrow, Sage and reporting, then map exactly where felloh should sit.
01
Current payment and settlement flow
Which currencies settle where across UK, US and Australia, and how are Trust/Mint payouts, refunds, chargebacks and fees reconciled today?
02
Customer portal experience
How do customers currently pay deposits and balances, and where should the payment experience live inside the ITG journey?
03
Revenue, escrow and reporting rules
When is revenue recognised, what is held in escrow until travel, and what evidence does finance need for ATOL and management reporting?
Map the ITG payment journey from booking to Sage.
We would start with one real booking flow: deposit, balance, settlement, escrow allocation, refund/fee handling and Sage output — then show where felloh removes the rebuild.