Segregated customer fund bank accounts

Protect customer funds with segregated bank accounts

Felloh offers virtual bank accounts to help businesses automatically segregate customer funds. These accounts can be issued directly to your business or to designated trustees, ensuring that customer payments are securely separated from operational funds.

About segregated customer fund bank accounts

Felloh can issue a segregated bank account for your business or trustee teams. Automated rules can be set for the release of funds from the segregated account, ensuring that disbursements only occur when appropriate, whether it’s to your trading account or directly to suppliers. The system integrates with booking-level data, making the management of segregated funds seamless and compliant with trust account requirements.

Why segregated customer fund bank accounts

Segregation of customer funds is one of the best ways to protect customers’ payments, whether for compliance with Package Travel Regulations or as a voluntary safeguard.

Traditional trust account management can be time-consuming and manual, but Felloh automates the process, reducing administrative burdens.

The ability to set rules for fund disbursal ensures that your business remains compliant while securely managing customer funds and supplier payments.

What Our Experts Say

The consultations on ATOL and package travel regulations have been ongoing for years and without clear direction on what changes will come, travel businesses have a weight of uncertainty on how this might impact their business. At the ABTA's Travel Law Seminar, Paula Macfarlane, Senior Solicitor at ABTA shared that the CAA are showing a preference towards segregation of funds or evidence of appropriate use of the client funds. This segregation could take many forms and may be rewarded through the variable APC depending on the level of protection.

Caroline Rennie

CPO

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