An acquirer is a financial institution that processes card payments on behalf of a merchant, such as a travel agency. When a customer pays on either a credit or debit card for their holiday, the acquirer will then facilitate both the authorisation and settlement of the funds from the customer to the merchant.
Acquirers play a crucial role in facilitating cross-border transactions, as traveler's frequently reserve services on an global / cross border scale. For example, a traveler from Europe may utilise their local bank card to purchase a flight with an American airline, and the acquirer serves to connect the payment systems across various countries and currencies. Acquirers collaborate with card networks such as Visa or MasterCard, to guarantee that payments are authorised and subsequently paid out to the account of the travel business. Given the high-value and high-volume nature of the travel industry, acquirers are required to implement strong fraud prevention strategies and ensure rapid processing to prevent any delays that could interfere with customer reservations.
Travel payments are typically large individual transaction amounts, meaning that the potential for fraud and fraudulent activities. It is therefore an absolute requirement for travel merchants to select acquirers that implement robust security measures and offer support for multiple currencies. Additionally, acquirers play a crucial role in assisting travel enterprises in handling chargebacks, which arise when customers contest a transaction, frequently as a result of booking cancellations or disagreements regarding services.
Felloh partners with multiple acquirers to offer travel companies flexible, secure payment processing solutions. By connecting businesses to a range of acquirers, Felloh ensures that transactions are processed efficiently and at competitive rates. This multi-acquirer approach enhances payment reliability, reduces processing fees, and provides more options for optimising transaction approvals, particularly in cross-border payments. Felloh’s platform simplifies the management of relationships with acquirers, allowing travel businesses to focus on delivering great customer experiences while ensuring smooth payment flows.
Felloh can process transactions across multiple merchant acquirers for a single business. With deep integrations across several providers, Felloh offers consistent data output and manages all front-end payment logic, allowing you to integrate once while gaining access to multiple acquirers.
