Dispute resolution refers to the process through which a customer disputes a charge on their account, typically leading to a chargeback, and the merchant responds to prove the legitimacy of the transaction.
Dispute resolution is critical in the travel industry, where customers might dispute charges due to booking errors, service dissatisfaction, or fraud. Travel companies must be equipped to handle disputes efficiently by providing documentation, such as receipts or booking confirmations, to prove that the service was provided.
Disputes can be costly for travel companies, both in terms of lost revenue and the time required to gather evidence. Frequent disputes may also harm a travel company’s relationship with payment processors.
Felloh supports travel businesses in dispute resolution by providing tools that streamline the process, from initial transaction monitoring to gathering evidence for disputes. With real-time alerts and detailed reporting, businesses can quickly respond to disputes and reduce the time it takes to resolve them. Felloh also helps with organising the necessary documentation and communicating with banks or card schemes to ensure a fair outcome. This comprehensive approach minimises revenue loss and maintains strong customer relationships during disputes.
Felloh’s automatic reconciliation feature matches and verifies transactions from three payment methods—card payments, Open Banking, and bank transfers—ensuring that every transaction is tracked and settled accurately with your back-office systems.
