Chargeback reason code_

Travel disputes cluster around a few reason codes — service not provided, cancelled merchandise, unrecognised transaction — and each one needs different booking-level evidence to defend. A consistent response process by reason code is the difference between a healthy and an unhealthy chargeback program.

Knowing the reason code in detail is what makes representment efficient. Service-not-provided needs supplier confirmation and travel evidence; unrecognised needs the booking, payment trail and customer correspondence; fraud needs authentication evidence. Without a documented response process per reason code, every chargeback becomes a bespoke investigation.

The travel businesses with healthy chargeback programs have a template per reason code, a single source of evidence per booking, and a rough win rate they can predict. The businesses that do not respond to each chargeback like it is the first one and quietly accept disputes they could have defended successfully.

felloh tags chargebacks with their reason codes alongside the booking trail so finance teams can build the right response with the right evidence without re-learning the rules each time.

The Chargebacks view filters disputes by reason code and surfaces the evidence requirements per code, so a service-not-provided dispute pulls supplier confirmation while an unauthorised dispute pulls authentication evidence. Each response is built against the underlying booking record without finance needing to memorise scheme rules.

For dispute teams handling chargebacks in volume, the response process becomes consistent and measurable. Win rates can be tracked by reason code, and the rules for each code can be tightened against real outcomes rather than guesses.