Payment reconciliation
Matching payment records across systems so each payment, refund and settlement is accounted for.
Payment reconciliation is the process of matching payment records across systems so each payment, refund, fee and settlement is accounted for in a consistent way. It usually spans the gateway, acquirer settlement file, bank statement and accounting ledger. Clean reconciliation makes the difference between knowing the cash picture and guessing it.
felloh automates reconciliation around the booking.
Match acquirer settlement files, bank arrivals, the booking ledger and your general ledger (Xero, QuickBooks, Sage) — all attached to one source of truth.
What it means for travel businesses.
Travel reconciliation has to absorb deposits, balances, supplier payments, refunds and chargebacks on different timetables against the same booking. Without booking-level matching, finance teams burn meaningful hours every month gluing the picture back together.
Payment reconciliation is the unsung heart of travel finance. The customer never sees it, the marketing team rarely thinks about it, but reconciliation work decides whether the business knows what it earned and what it owes. Done well, it is invisible. Done badly, every other finance question takes longer than it should.
The travel businesses that automate payment reconciliation properly free finance teams to do strategic work rather than spreadsheet work. The businesses that have not done so quietly hire reconciliers as they grow and lose the ability to close months on time.
How felloh handles it.
felloh automates payment reconciliation at the booking level, unpacking settlements and matching bank transfers without manual reference chasing, and surfaces the exceptions that do need human attention.
The Settlement, Merchant Acquirer and Cashflow views in the dashboard automate the matching work that used to be a daily spreadsheet task. Settlement files unpack into per-booking fees and refunds; AISP and machine matching close the gap on bank transfers without clean references.
For finance teams previously losing days each month to reconciliation, the work shifts from matching to exception review. The morning routine is reading the dashboard for the genuine exceptions rather than rebuilding the picture from exports.
Related terms.
Back-office reconciliation
The process of matching payment activity, settlement and booking records so the finance picture is consistent.Read termGlossary termSettlement
The movement of processed payment funds into the merchant account or bank account.Read termGlossary termBatch settlement
Settlement of multiple transactions grouped together and paid out in one consolidated movement.Read termGlossary termBank transfer
A payment made directly between bank accounts rather than over a card scheme.Read termGlossary termAnticipated settlement date
The expected date a processed payment will arrive in the merchant bank account.Read termSee how this works around your bookings.
Bring one payment, reporting or cash-position problem. We will show how felloh connects the booking-level money trail behind it.
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