KYC (Know Your Customer)_

KYC obligations apply at different points in travel: at merchant onboarding with the acquirer, at agent or partner onboarding for B2B flows, sometimes at the customer level for higher-risk products such as multi-currency cards and prepaid travel money. Missing KYC creates real financial-crime risk for the business.

KYC requirements in travel are unevenly applied: a customer paying for a holiday rarely faces KYC, but a partner being paid a six-figure commission absolutely should. Travel businesses that grow internationally pick up KYC obligations they did not have before, and the speed of compliance can determine whether a new market is a fast-launch or a multi-month negotiation.

The travel businesses that handle KYC well build it into onboarding as a routine step, with evidence stored against the partner or customer record alongside the booking and payment context. The businesses that defer it accept regulatory risk and operational lag every time a counterparty changes ownership, jurisdiction or product mix.

felloh helps travel businesses keep KYC evidence linked to the supplier, partner or customer record it relates to, so the trail is available when a bank, acquirer or regulator needs it.

The Suppliers and Beneficiaries pages in the dashboard hold KYC evidence against the counterparty record, with the Audit view recording every change. Where a regulator, acquirer or bank asks for the underlying evidence, it sits in the same booking-level picture the operations team already reads from.

For travel businesses onboarding new B2B counterparts as they grow into new markets, the KYC trail stops being a folder of PDFs. The record is queryable, attributable and current — and audits become routine rather than disruptive.