Let customers pay balances and approve schedules on their own time
A branded, booking-aware self-service portal where customers look up their booking, pay outstanding balances, approve scheduled payments and see history — without calling the back office.
The challenge.
Balance chasing, scheduled-payment approvals and transaction queries all land back in the inbox and on the phone. The customer wants a single place to manage their booking payments; the back office wants the time back.
Balance chasing eats inbound time
Customers ringing to ask what's outstanding, or to pay a balance over the phone, is one of the biggest finance time-sinks in travel.
Scheduled-payment approvals add friction
Customers receiving emails for every scheduled instalment is friction — and a missed approval cascades into manual chase work.
Generic payment links lose context
A bare payment link asks the customer for money without showing the booking, the breakdown or what they have already paid.
How the portal works.
The portal carries the same booking-level picture finance reads — outstanding balance, transactions, scheduled payments — into a self-serve customer view.
What customers see.
The portal is the customer's view of their own booking. Everything they need to manage payments themselves — and nothing they do not need to see.
Outstanding balance
What is left to pay, calculated against scheduled payments and completed transactions.
Transaction history
Every payment made against the booking, with date, amount and status.
Scheduled payments
Future-dated instalments awaiting approval, with one-click approve.
Multi-currency
Display in the booking currency — pence-accurate values, locale formatting.
How felloh helps.
The customer payment portal lifts collection efficiency, reduces back-office inbound time and keeps the customer journey branded and on-platform.
Fewer inbound calls
Customers self-serve balance payments and approvals instead of calling.
Higher collection rate
A clear self-serve path lifts on-time balance and instalment collection.
Branded under your name
Hosted under the operator's brand — not a third-party processor surface.
Connected payments thinking from the felloh team.
See how this works around your bookings.
Bring one payment, reporting or cash-position problem. We will show how felloh connects the booking-level money trail behind it.
Book a walkthrough